10 Employer Responsibilities During the Unemployment Claims Process

A dangerous trap to fall into is assuming that an unemployment insurance claim is completely in the hands of the employee. It does fall to them for file, but your role is long from over. Read through these ten responsibilities during the process to make sure you stay up-to-date with UI claims.

Understand Eligibility Requirements for UI

Before a claim is filed, you should understand who qualifies. This will help you down the line during the process to know whether or not a former employee is eligible. While there is nuance to this, the basic rule is an employee will qualify if they lost their job at no fault of their own.

Document Everything

Again, this activity will happen before the claim, but it also affects the process. In order to support any potential cases should you believe an employee isn’t eligible, you want to have records of what happened.

Convey Options to Employees When Appropriate

If you have to let an employee go due to layoffs or another issue not related to his or her performance or misconduct, you must explain their unemployment options to them during the conversation. Let them know their options and provide basic information for filing.

Read All Notices

If an employee decides to file, you will receive an alert telling you and giving you the option to approve or deny. Because of this, it is vital to read everything you receive from your state’s unemployment office.

Respond to Claims

Beyond just reading is the need to act and respond. If you receive the notice but don’t follow up, a claimant may receive UI they technically didn’t qualify for, which can cost you more money long-term.

Respond to Requests for Information

During the process, you might be asked to submit specific documentation related to the claim. This is why documenting everything is important. It is crucial you provide what is asked in a timely manner.

Check Claims for Notices

Once the final verdict is made on the claim, you will be alerted to this fact. Because of this, the need to continually monitor your claims is crucial.

Show Up When Needed

Sometimes a situation will require a hearing to determine if the claimant should receive UI or not. When this happens, you must attend with the necessary evidence. Failing to show can mean your former employee wins even if they aren’t eligible.

Continue Monitoring

This list mentions monitoring a lot, but it cannot be overstated. Your claims should be checked frequently to make sure you aren’t overpaying or paying someone who is no longer eligible.

Work to Control Costs

Throughout the process and beyond is the importance of controlling your costs as much as possible. This means monitoring your claims to make sure you aren’t overpaying and working to lower your rates for the next year.

If this list feels like a lot, we have good news: you don’t have to do it alone. When you partner with Unemployment Tracker, you receive the support you need to better manage your claims and save money. Learn more about our full range of solutions and get in touch to learn more today.